Privacy Policy – How jillif Protects Your Data

1. Information We Collect

1.1 Personal Information Provided by You

When you register an account on the jillif platform, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, national ID number).
• Contact Information: Residential address, email address, mobile phone number, and preferred communication channels.
• Account Credentials: Username, password, security questions and answers, and any other authentication information.
• Financial Information: Bank account details, e-wallet account identifiers (GCash, Maya), cryptocurrency wallet addresses, payment card information, transaction history, deposit and withdrawal records.
• Verification Documents: Copies of government-issued identification documents, proof of address (utility bills, bank statements), selfie photographs for identity verification, and any other documentation required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

1.2 Automatically Collected Information

When you access and use the jillif platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and hardware specifications.
• Connection Information: IP address, internet service provider (ISP), geolocation data derived from your IP address, connection timestamps, and network characteristics.
• Usage Data: Pages visited, games played, bet amounts, win/loss history, session duration, click patterns, navigation paths, referral sources, and interaction with platform features.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, maintain session security, analyze usage patterns, and deliver targeted content. For more information, see Section 7 below.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment status, and fraud detection signals from GCash, Maya, banking partners, and cryptocurrency payment gateways.
• Verification Services: Identity verification results, document authentication, and fraud risk assessments from third-party KYC and AML service providers.
• Affiliate Partners: Referral information, promotional tracking codes, and campaign attribution data from marketing affiliates.
• Social Media Platforms: If you choose to connect your social media accounts, we may receive profile information, contact lists, and activity data in accordance with the privacy settings of those platforms.

2. How We Use Your Information

2.1 Provision of Services

We use your personal information to provide, maintain, and improve the jillif gaming platform and Services, including:

• Creating and managing your user account
• Processing deposits, withdrawals, and financial transactions
• Facilitating gameplay, tracking wagers, and crediting winnings
• Providing customer support and responding to inquiries
• Administering bonuses, promotions, and loyalty programs
• Personalizing your gaming experience and recommending games

2.2 Legal and Regulatory Compliance

We process your personal information to comply with legal obligations and regulatory requirements, including:

• Verifying your identity and age to ensure compliance with the 21+ minimum age requirement
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by PAGCOR and Philippine law
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities
• Cooperating with law enforcement, regulatory authorities, and legal processes
• Maintaining records for audit, tax reporting, and dispute resolution purposes
• Enforcing our Terms and Conditions and other platform policies

2.3 Security and Risk Management

We use your information to protect the security and integrity of our platform:

• Monitoring account activity for suspicious behavior and unauthorized access
• Detecting and preventing fraudulent transactions, bonus abuse, and collusion
• Implementing responsible gaming measures and identifying problem gambling patterns
• Securing user accounts through multi-factor authentication and session management
• Conducting security audits and vulnerability assessments

2.4 Marketing and Communications

With your consent, we may use your contact information to send you promotional communications:

• Email newsletters featuring new games, bonuses, and promotions
• SMS notifications about exclusive offers and account updates
• Push notifications for in-app messages and time-sensitive promotions
• Personalized marketing based on your gaming preferences and activity

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, adjusting your account notification settings, or contacting customer support. Opting out of marketing does not affect transactional communications necessary for account operation.

2.5 Analytics and Platform Improvement

We analyze aggregated and anonymized data to improve our Services:

• Understanding user behavior and preferences to enhance game offerings
• Optimizing platform performance, load times, and user interface design
• Identifying technical issues and improving system stability
• Conducting research and development for new features and services
• Measuring the effectiveness of marketing campaigns and promotional activities

3. Information Sharing and Disclosure

3.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who assist us in operating our platform and delivering Services:

• Payment Processors: GCash, Maya, banking partners, cryptocurrency payment gateways, and over-the-counter deposit services to process financial transactions.
• Identity Verification Services: Third-party KYC and AML providers to verify your identity, authenticate documents, and assess fraud risk.
• Cloud Hosting and Infrastructure: Servers, databases, and content delivery networks that store and process platform data.
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software used to provide customer service.
• Marketing and Analytics: Email service providers, analytics platforms, and advertising networks for campaign management and performance tracking.

All service providers are contractually bound to process your information solely for the purposes specified by jillif and to maintain appropriate security measures.

3.2 Legal and Regulatory Disclosure

We may disclose your personal information when required by law or when necessary to:

• Comply with court orders, subpoenas, warrants, or other legal processes
• Respond to requests from law enforcement, regulatory authorities, or government agencies
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Cooperate with PAGCOR investigations and audits
• Protect our legal rights, property, and safety, or that of our users and the public
• Enforce our Terms and Conditions and prevent violations of platform policies

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Site of any such transfer and any changes to the privacy practices governing your information.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not directly identify you with third parties for research, analytics, or business intelligence purposes. Such data cannot be used to identify you personally and is not subject to this Privacy Policy.

4. Data Security Measures

4.1 Technical Safeguards

jillif implements industry-standard technical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocol. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Role-based access controls ensure that only authorized personnel can access personal information on a need-to-know basis.
• Firewalls and Intrusion Detection: Network firewalls, intrusion detection systems, and security monitoring tools protect against cyber attacks and unauthorized access attempts.
• Secure Authentication: Multi-factor authentication (MFA) options, strong password requirements, and session management protocols secure user accounts.
• Regular Security Audits: Periodic vulnerability assessments, penetration testing, and third-party security audits ensure ongoing protection.

4.2 Organizational Safeguards

In addition to technical measures, we maintain organizational policies and procedures:

• Employee training on data privacy, security protocols, and confidentiality obligations
• Non-disclosure agreements with all employees and contractors with access to personal information
• Incident response plans for data breaches and security incidents
• Regular review and updates of privacy and security policies

4.3 Limitations of Security

While we implement reasonable security measures, no system is completely secure. You acknowledge that internet transmission and electronic storage involve inherent risks. jillif cannot guarantee absolute security and shall not be liable for unauthorized access resulting from circumstances beyond our reasonable control. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected unauthorized access.

5. Data Retention and Deletion

5.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your account's active status and for a reasonable period thereafter to handle inquiries and resolve disputes.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with legal obligations, tax reporting requirements, and regulatory retention mandates.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and wagers, are retained for a minimum of five (5) years as required by PAGCOR and AMLC regulations.
• Verification Documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years following account closure for compliance purposes.

5.2 Deletion and Anonymization

After the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized data that cannot identify you may be retained indefinitely for statistical and analytical purposes.

6. Your Privacy Rights

6.1 Rights Under Philippine Data Privacy Act

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to be informed about how your personal information is collected, used, and shared.
• Right of Access: You may request access to the personal information we hold about you.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention obligations.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

6.2 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 10 below. We will respond to your request within thirty (30) days. Certain requests may require identity verification to protect your personal information from unauthorized access.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

jillif uses cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality, user authentication, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how users interact with the platform and identify areas for improvement.
• Functional Cookies: Remember your preferences, such as language settings, game favorites, and display options.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements and measure campaign effectiveness.

7.2 Managing Cookies

Most web browsers allow you to manage cookie preferences through settings. You can block or delete cookies, but this may affect platform functionality and your user experience. For more information, visit your browser's help documentation.

8. International Data Transfers

jillif primarily stores and processes personal information within the Republic of the Philippines. However, some of our service providers and business partners may be located outside the Philippines. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place, including contractual data protection clauses, to protect your information in accordance with Philippine data privacy standards.

9. Children's Privacy

The jillif platform is not intended for individuals under the age of twenty-one (21). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 21, we will immediately delete that information and close the associated account. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 through live chat on the jillif platform
• Mailing Address: jillif Casino, Data Privacy Office, Philippines

For complaints or concerns about data privacy practices, you may also contact the National Privacy Commission:

• National Privacy Commission: [email protected]
• Website: www.privacy.gov.ph

11. Changes to This Privacy Policy

jillif reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated to registered users via email notification or prominent notice on the Site at least thirty (30) days before the changes take effect.

Your continued use of the Services following any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.